Ferry Cruise FAQ

About Reservation

Can I make a reservation in English?

Yes. We have English speaking staff (Japanese) stand by at the Reservation Center.

When do you start accepting reservations?

The Reservation Center starts accepting reservations at 9am two months prior to the boarding date on the same date of the month. If the boarding date does not exist in the month two months previous, the reservation can be made starting at 9am of the 1st date of the next month.

Can I change my reservation?

You can change your reservation on a space available basis when there is a cabin available that matches your request. Please contact the Reservation Center.(There are some plans that can not be changed.)

Is there a cancellation charge if I cancel my reservation?

Should you need to cancel your reservation after payment is completed, the following cancellation charges apply.

  Cancellation Charge
7 days before the boarding date ¥200
6 days - 2 days before the boarding date 10% of the fare
The day before boarding - Departure time 30% of the fare
After departure 100%

Can I board without a reservation?

You can board without a reservation if there is a cabin available at the time of your requested boarding. Please ask at the check-in counter of the boarding port.

Can pregnant women sail on the ferry?

The safety of the mother and child is our first priority. Therefore, we kindly ask pregnant women to refrain from sailing with us if she is expecting within 6 weeks (42 days) of the completion of the voyage.

Reservation Center

[ From Overseas ]
+81-(0)52-582-8611
[ Domestic]
011-281-3311(Sapporo)
022-388-8757(Sendai)
03-3564-4161(Tokyo)
052-582-8611(Nagoya)

Open Hours
9:00 - 19:00 (Weekday)
9:00 - 18:00
(Saturdays,Sundays,and Holidays)

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